If Command Bridge is not working as expected, check the device and account basics first. Your department administrator can resolve local access and permission issues; the Command Bridge team can investigate product problems.
First-call checklist
- Notifications are enabled for Command Bridge.
- Location permission is granted for features that need it.
- Your profile is complete.
- Your account is assigned to the correct station.
- Your department administrator has sent a test alert.
- The status page does not show an active service incident.
Check service status
Visit status.commandbridge.app before changing device settings.
Support channels
- Department administrator: account access, station assignment, roles, and permissions.
- In-app support: open Settings → Help to send a message to the Command Bridge team.
- Live Location administration: email avl@commandbridge.app for authorization and bulk member changes.
What to include
Describe what you expected, what happened, the page or feature involved, and when it occurred. Include your app version and device type. Do not send passwords, service-role keys, or sensitive incident details through ordinary email.